Dineroo Pty Ltd
PRIVACY POLICY
|
We strive to uphold the privacy of individuals and abide by all applicable laws and principles of Australia.
The purpose of this privacy policy is to inform users of Dineroo and any associated applications or websites, as to the information we collect, what we do with this information, how your information is protected, and how we process your personal information.
Dineroo (The “Platform”) refers to an ecosystem comprising the website at dineroo.com.au, mobile or desktop applications, products and platforms within the ecosystem, that are developed to offer the Dineroo Services as defined in the Terms and Conditions.
“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not, as defined in the Privacy Act 1988 (Cth).
|
|
|
Privacy Policy Consent
|
By using our Platform, you consent to the policy and our information administration practices. We may provide additional disclosures in relation to this policy, which will apply supplementary to this policy. These disclosures may expand on information administration practices or provide further clarification for specific practices.
If you disagree with or are not comfortable with any aspect of our policy, you should immediately cease accessing and the use of our Platform and our Services.
|
|
Purpose
|
Dineroo is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate how we collect, use, disclose, and store personal information, and how individuals may access and correct their information.
|
|
Changes to the Privacy Policy
|
We reserve the right to alter and/or modify this policy at any time. Please review this policy periodically in case of any changes. If any significant or substantive amendments are made, we will notify you by email.
|
|
Who Does this Privacy Policy Apply To?
|
Dineroo members who hold a paid subscription or otherwise use our Services; merchants and venue operators who partner with Dineroo; and visitors to our websites and apps.
|
|
What Personal Information Do We Collect?
|
We only collect information that is vital to the provision of our Services.
The information that we may collect includes, but is not limited to:
1. Identification Information
Full name, date of birth, age, nationality, gender, signature, phone number, home address, email, passport number, driver’s license details, national identity card details, photograph identification cards.
2. Financial Information
Transaction history, payment card numbers, and bank account information.
3. Personal Information
Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password and location of your device or computer.
4. Automatically collected information
Device information (including but not limited to, IP address, device ID, device model, network type, OS version, time zone settings, battery status, screen resolution, etc; device event information, (such as crash reports and system activity details); your browsing behaviour while using our Platform and/or Services.
5. User Data
User account details, username, passwords, phone number, purchase history, records of any interactions with our Platform’s specialists, customer service, or support teams (including emails, chat logs, or phone call transcripts), frequency and times of Platform usage, and other details necessary for account management.
6. Other Information
Information about your activity and your behaviour, occupation, interests, preferences, for marketing and advertising purposes.
|
|
Why Do We Collect This Information?
|
1. To Create a Better Experience for Our Users
The collection of data will allow us to update and create new services that will better meet our user’s needs. We endeavour to create a more personalised experience for our users.
2. To Protect Our Users
The collection of transaction information will allow us to identify any suspicious activity that may lead to fraud, loss of funds, or loss of access to a user account. This may include enhancing security, combating spam and malware devices, and identifying and combating botting programs. Without your personal information, it will be difficult for us to ensure the security of our service.
3. To Comply with Regulatory Requirements
Where applicable, we may collect information to comply with regulatory requirements, such as age verification, anti-fraud measures, and obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) if and when our services fall within its scope.
4. To Enforce our Terms in Our User Agreement
It is important for us to regulate our Services and users relating to the prevention and mitigation any potentially prohibited activities, enforcing our agreements with third parties, and violations of our user agreement or terms and conditions. For these purposes, it is essential for us to collect user data.
If we are unable to process user information for these reasons, the consequence is the termination of your access or use of our Platform and Services, as we cannot perform our Services in accordance with our terms.
5. Maintain your Registration as a User
This will allow you to access your account safely and securely whenever and wherever you are.
6. Ensure Quality Control
We store user information for quality control and staff training, to ensure we provide users with accurate information.
7. Marketing Activities
We may send you marketing or promotional offers to inform you of
Dineroo or our affiliate’s events, to deliver targeted
marketing, and to provide you with promotional offers based on
your communication preferences. We use information relating to
your usage of Dineroo and contact information to provide you
with a more useful marketing experience.
|
|
Who Will We Share Your Information With?
|
Information that we collect may or may not be used or disclosed to:
· individuals, entities, organisations, as part of Dineroo providing its services to users and includes, but is not limited to, experts, tribunals, law firms, enforcement agencies, and other associated professionals; · persons the user has expressly authorised or consented; · our associated commercial and business partners, which include, but are not limited to, professional advisors, commercial organisations, and business agents; · comply with legal obligations or requirements; · develop business and commercial relationships; · respond to any enquiries where necessary; and · all other matters, services, engagements, business developments, and commercial enterprises to the maximum extent permitted by law; · real-time voice transmission platform providers to provide voice chat services; · Identity verification service providers in order to provide identity verification services; · online survey service providers in order to improve the Dineroo’s Services; · marketing platforms and providers of analytics services in order to tailor the Services and conduct marketing activities.
We may share your information in situations where it is necessary to comply with a legal obligation or a legitimate request for data access. It may also be shared during a merger or acquisition, with our affiliated entities for the purposes outlined in this Policy, or when you have explicitly given your consent or provided instructions.
|
|
How Is Your Information Protected?
|
We consider our user privacy to be of great importance. That is why we have implemented multiple security measures to ensure that user data is secure, free from unauthorised access, alteration, disclosure, and destruction.
For example, we implement the following security measures:
· Security procedures within our offices; · IT security procedures including password protection, site monitoring, firewalls; and · Mandatory confidentiality guidelines for all staff within the business. However, despite the measures we have in place, data protection is never completely secure. We cannot guarantee the security of your personal information.
|
|
Do we use cookies?
|
Cookies are small files which a platform uses to identify you when you return to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Platform.
Dineroo and authorised third parties may use cookies and similar technologies to store and track information, such as analysing website traffic to improve user experience and serving relevant ads. You can manage your cookie preferences through your browser settings or by using tools provided by third-party services.
In addition, cookies may be used to serve relevant ads to website visitors through third party services. These ads may appear on this website or other websites you visit.
By accessing our Platform and Services, you acknowledge that we or third parties may employ cookies and similar technologies, or gather information about your device or machine, to prevent fraud, enhance security, and authenticate your identity.
|
|
Obtaining Information Through Third Party Sources
|
We may occasionally obtain information about you through a third party. Information will only be obtained as required permitted by applicable law. Examples of this may include public databases, credit bureaus, resellers and channel partners, and social media platforms.
|
|
Automatically Collected Data
|
We receive and store certain types of data whenever you interact with Our services. Data collected automatically includes any category listed under personal usage information.
|
|
Why We Share Personal Information with Other Parties
|
We will never sell or rent your personal information. We will only share your information in the following circumstances:
· We share your information with third party identity verification services to prevent fraud. We share this information to confirm your identity with relevant public records to prevent fraud. These third-party services will store your information; however, they will only use this information for purposes of identity verification.
· We may share your information with affiliated service providers. These affiliated services providers may include debt collection service agents, marketing firms, and technology services. All affiliated service providers are contracted to solely use this information for purposes that affiliate with us.
· We will share your information with financial institutions which we have partnered with to process payments.
· We may share your information with companies or entities that we purchase or merge with. The new company or entity will uphold this policy.
· We may share your information with law enforcement officials or other entities when required to do so under applicable law.
· We may share your information with law enforcement, officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our terms or any other applicable policies.
|
|
How We Protect and Store Personal Information
|
We may hold sensitive information in our facilities or service providers, and some of our service providers may store or process personal information . Where we disclose personal information overseas, we take reasonable steps to ensure that recipients are bound by confidentiality and privacy obligations equivalent to the APPs. We protect your personal information by maintaining physical, electronic, and procedural safeguards in compliance with the applicable laws and regulations.
We cannot guarantee that loss, misuse, unauthorised acquisition, or alteration of your data will not occur. Please note that the user plays a critical role in ensuring their own personal information.
Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us.
If you have reason to believe that your data is no longer secure, please contact us at the email address, mailing address or telephone number listed at the end of this Privacy Policy.
|
|
Personal Information Rights
|
You have the right to request access to the personal information we hold about you and to request its correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Requests should be directed to the contact details below.
You can object to our use of your personal information at any time, and you may have the right to object to our processing of some or all your personal information (and require them to be deleted) in some other circumstances.
If you wish to exercise any of these rights, please contact us as set out below.
|
|
How You Can Access or Change Personal Information
Our Policy Concerning Children
Links and Third-Party Services
|
You are entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate. You may do this by contacting us.
We retain personal information for as long as required to provide our services, comply with legal obligations (e.g. 7 years for financial records), resolve disputes, and enforce agreements. Information no longer needed is securely deleted or de-identified.
This ensures that those who are attempting to avoid fraud cannot achieve this by simply closing or terminating their account. When your account is closed or terminated, your information will not be used by us for any further purposes, including being shared to third parties.
Dineroo’s services, including promotional draws, are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us to request deletion. If you are a parent or guardian and you believe that your child has shared information with us, you can reach out to us and request the deletion of your child's information from our system.
By clicking on a link to a third-party website, which includes advertisements, you will be directed away from our Site to the chosen website. As we lack control over the actions of third parties, we are not accountable for how they utilize your personal information, and we cannot guarantee that they will maintain the same privacy and security measures as we do. We recommend that you thoroughly review the privacy policies of any other service provider you engage with. Prior to sharing any personal information, it is advisable to consult the privacy policy of any linked third-party website associated with our Services.
|
|
Complaints
Contact Us |
If you have a concern about how we have handled your personal information, please contact us using the details below. We will respond within 30 days. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
If you have an enquiry regarding our Privacy Policy surrounding personal information, you can contact us at info@dineroo.com.au.
|